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City Council Regular Meeting Minutes June 11, 2002 Page 5 1 o Resolving conflicts between homeowners and contractors. 2 Benefits of Hiring GMHC: 3 • Accessibility: 4 o Someone almost always answers our phones; you will not be put into a 5 web of voice mail messages. 6 o Residents can call us back as much as they need. 7 o They are provided with as much information as is needed. 8 o We follow-through with the residents to make sure they were satisfied. 9 • Accountability: 10 o We will follow-through with homeowners to ensure that home 11 improvement projects are completed. 12 o We provide monthly reports with the information that you need. 13 o We follow-up with homeowners to make sure that programs are 14 maximized and usage is correct. 15 • Flexibility: 16 o We understand that each person has different needs, different 17 understanding and we will meet them where they are at. 18 o We will meet the education and assistance they need throughout the life of 19 their program. 20 o We are able to change what needs to be changed as the program goes on._: .... 21 o We are open one Saturday a month or weekend appointments,if needed. 22 Councilmember Horst asked if GMHC was looking to open an office in St. Anthony. 23 Olson stated that they service out of a hub area. She added that the City of St. Anthony 24 would be closest to the Northeast Minneapolis office. 25 Olson stated that about 1/3 of their clients are younger, and 1/3 of their clients are older. 26 She stated that a large portion of their business comes via word of mouth. 27 The Council offered a couple of different scenarios that they may encounter and asked 28 Olson to explain the ways in which the different situations would be handled. 29 Mayor Hodson asked about the cost to the City of St. Anthony in order to join the 30 corporation. Olson stated that the annual cost to belong to the GMHC is $10,000. 31 Morrison informed the Council that to join the GMHC for the rest of 2002 would cost the 32 city$5,000 because half of the year is already over. He added that they have the money 33 set aside in the Housing and Redevelopment Authority. 34 35 Motion by Councilmember Thuesen to allocate $5,000 out of the Housing and 36 Redevelopment Authority for the City of St. Anthony to join The Greater Metropolitan 37 Housing Corporation of the Twin Cities. 38 Motion carried unanimously.