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BUSINESS RECORDS CORPORATION MIDWEST REGION P.O.Bas 1082,St.Cloud,.MN' 56302♦(612)253.2170 Page 1 of 1 • SUPPORT PLUS"' SOFTWARE SUPPORT AGREEMENT (SSA) CITY OF ST. ANTHONY CLIENT This AGREEN(Wr is between BI;SL'%BS RECORDS CORPORATION(BRC),and the signatory CUENT,and dearly states their mutual responsibilities and commitmnents. This agreement is in effect for one year,in return for the stated fees and rates. It can be modified at any time if both parties agree to the lunge in writing. SERVICES: BRC will provide the computer cm-aultinS and programmng services specified and defined entirely by this agreement. These may include consulting,training,installation assistance,modification or maintenance of software. WARRANTIES AND LIABILITIES: BRC endeavor to�eo�de high quality services. All services are prwided by qualified stall properly supervised,and will meet the specifications agreed to by both parties.Those services pe•forawd by 8RC and determined by BRC to be of less than professional quality are coriectrd without dine to the CLOT.Corrections may take the form 1*.1)lunged documentation:2)changed source or object code;3)procedures to bypass the problem;or 4)additional support. UNDERSTANDINGS: All services performed by BRC under this agreement will be paid by the CLIENT according to the agreed fee structure and within 30 days after the date of invoice. BRC retains all proprietary rights to source programs,object programs,subroutines,layouts,formats,documentation,and techniques that are prepared on behalf of the CLIL\T, unless a specific exception is stated herein. BRC will make its best effort to schedule and meet scheduled commitments in the order of priority most important to the CLIENT. BRC takes into consideration the client's time schedule,the workload of its employees and disruption of CUEtiTS'schedules. This agreement governed by the laws of the State of Texas,is the entire agreement between the parties. A waiver of any part of this agreement is limited to that specific event and shall not waiver the entire agreement Any notion required shall be in writing and effective what deposited in the mail property addressed with prepaid postage. BRC will not initiate action on any item without the express consent of the CLIENT. BRC will automatically renew this Support Plus Agreement and continue the covered services on its atniversary date,unless notification in writing is made by either party prior to the anniversary date. Annual fees are non-refundable. S RECORDS CORPORATION BRO will provide the following services in support of the Usted applications POR � TPLUS " (Covered under the annual fee.) Unlimited Dining at a BRC training facility at regularly scheduled classes. Telephone consultations The distribution of standard application enhancemher ts. The problem analysis of items-brought to BRC in SL Cloud. APPLICATIONS COVERED AND ANNUAL FEE FOR SUPPORT PLUS"r Applications Annual Fee Applications Annual Fee GFS Financial System $ 1 , 680 Payroll $ 1 . 200 TOTAL This Agreement: $2, 880 ADDITIONAL SERVICES(Charged at BRC hourly rates.) HOURLY RATES Support Plus Without SSA On-site visits Projeci Director/Su Systems analysis,programming,program testing,documentation pervisor S 76.00/HR S 120.00/HR Mtn entry and file conversions. Implementation Specialist 68.00/HR 90.00/HR Planning statues meetings and feasibility studies S��_er 64 00/HR 70.00/HR Hardware and software interfaces. �"6'°""' TravelTrme 30.00/HR 30.00/HR Mileage .23/MILE .23/MILE Meals,Lodging,Plane Fare,etc. Actual Actual Dates of Coverage for Support Plus Signed: X Title: X t: Business Records Corporation P.O.Box 1082 te=' St.Cloud,SIN 56302 Date: X Revbed-S/31/90