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'-N <br /> thong E H L E R S <br /> Ila e 6 ASSOCIATES INC <br /> ROLES AND RESPONSIBILITIES ISSUES <br /> Issue Recommendation <br /> Resident issues • Service request referred to staff with copy/notice to <br /> City Manager. <br /> • Public encouraged to call council member back if not <br /> satisfied. <br /> • If not resolved City Manager or council member may <br />. request council discussion. <br /> • Consider use of service cards. <br /> Forecast issues • Council/staff/commissions are each in unique position <br /> to identify issues of potential concern to community. <br /> Council • Public perception of council key to identification of <br /> leadership community issues and concerns. <br /> 4 <br />