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88 <br /> Concerns and Goals : Process <br /> Major Areas from Interviews: <br /> Work sessions --new title? <br /> Identify and document processes <br /> Bench marking <br /> Resident complaints <br /> Succession planning <br /> Communications <br /> Philosophical vision <br /> Goals : <br /> I) Handling Resident Complaints <br /> Continue present process <br /> 1) Receive complaint <br /> 2) Direct complaint to proper dept <br /> 3) Respond to complaint <br /> 4) Resolution of complaint <br /> 5) Communicate outcome to City Manager who may communicate resolution <br /> to Council <br /> II) Document processes/ bench marking <br /> Each department will document (flow-chart) five key processes in their area <br /> this year <br /> Benchmark what three communities are doing about senior/youth activities <br /> Explore incentives other government bodies are using in economic <br /> development <br /> Benchmark (3?) government bodies which are known for entrepreneurial <br /> ventures <br /> III) Vision (Postponed for further development) <br /> Ideas included: More comprehensive media coverage; use of cable; Web-site, <br /> survey number of households with computers, on line; explore use of video; <br /> more emphasis on public relations. <br /> 3 <br /> ANNA MARAVEIAS, M.A., UCENSEd PSycholociST <br /> 489 HARRIET AVE, ShOREViEW, MN M26, (612) 481-8553 <br />