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• INTEROFFICE MEMORANDUM <br /> TO: MICHAELJ.MORNSON <br /> FROM: JOEL A.HEWITT <br /> SUBJECT: CODE ENFORCEMENT <br /> DATE: 3/29/01 <br /> BACKGROUND <br /> For approximately two years the Fire Department has had the charge to enforce the Housing <br /> Code of the city. The purpose of this correspondence is to improve our enforcement of the code, <br /> not only by the Fire Department, but also to include the entire staff of the city. By way of this <br /> correspondence I would like to engage the City Manager, City Council, Planning Commission, and <br /> Department Heads in discussion to improve enforcement and direction of the code. <br /> It is my opinion the Fire Department is doing a good job enforcing the code. It does as a result <br /> • of our department providing this function leaves room to improve the process, in turn that will <br /> improve internal and external customer services. Not having a background in code enforcement the <br /> information in this correspondence has been generated by my observations and research on <br /> processes used by other cities in our area and how we may apply it in our village. This information <br /> should assist us in developing a methodology to be implemented and reviewed annually improving <br /> our service to the community. <br /> Over these past two years as we have enforced the code has produced several issues, resolving <br /> these issues will enhance the process of enforcing the code. <br /> Training is needed for Fire personnel for conflict resolution, dealing with difficult people and <br /> instruction in code jurisdictions. We encounter complaints resulting from neighbor disputes that use <br /> the city to resolve their conflict. These cases become difficult to resolve, as it is difficult to reach a <br /> win/win resolution. Complaints are also received were the Building Official or State agencies have <br /> jurisdiction. This training will assist our personnel in these cases in mediation and jurisdiction <br /> identification. <br /> A system needs to be developed for a process that tracks a complaint upon receipt through the <br /> path to resolution.This process will provide a consistent procedure in addition to information on the <br /> status of a complaint in the system in addition to proceeding to a resolution in a timely manner.This <br /> system will also identify the frequency of progress reports and to whom these reports are given. <br /> Informing city hall on complaint activity, resolutions and difficulties being experienced. This <br /> information will allow the City Manager and City Council to be informed if they are receivers of a <br /> complaint,which may already be in the system or a request of the status of a complaint we may have <br /> received. The system will provide time frames to inform both internal and external persons involved <br /> • in individual cases. This will Alleviate the perceived need of fire personnel who feel complaints need <br />