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The St. Anthony Village Brand <br />What do we do besides control and revenue? <br />Front line contact with residents. <br />“Town Hall” atmosphere for information. <br />Our Customers shopping experience. <br />Our culture and level of service. <br />Convenient shopping without sacrificing <br />quality. <br /> <br />National and Local Trends <br />Customer shopping trends and how are <br />we adapting? <br />o 68% of customers are engaged in-store which <br />amplifies the importance of the shopping <br />experience. <br />o Consumption is highest at home on the same <br />day. (Sunday Sales) <br />o Planned purchases prior to entering the store is <br />down to 34% of the shoppers. <br />o 37% base their store choice on convenience. <br />o 18% desire wide selection product selection and <br />specialty items. <br />