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2016 Annual Report • Police Department • St. Anthony Village, Minnesota <br /> <br /> <br />17 | Page <br /> <br />worldwide. Our office staff members couldn’t even begin to keep up with the calls coming into <br />the office. Eventually, these calls settled down, but it was immediately followed by large <br />amounts of data requests. The amount of these requests again <br />overwhelmed our support staff. Some of these requests were so <br />large, they had to be processed with the help of the programmers <br />at Zuecher Technologies. It would be easy to complain about <br />many of the challenges faced, but I want to focus on the hard <br />work our office support staff endured during this time. With a <br />small, but very dedicated, office staff (one of whom only had a <br />few months on the job), I am in awe of how well these phones calls were handled. Most of these <br />calls were very angry, filled with profanity, and threatening. Each member of our office staff <br />held strong, was professional, and kept taking one call after another. It sounds simple, but there <br />is no way to express what the administrative staff endured. Each staff member worked through <br />these calls and were back at their desk the next morning ready to face the challenge again. As <br />support staff, it is easy to underestimate the job that we do. We see the situations and <br />experience the situations right along with the officers. It affects us as an employee as well as it <br />does personally. <br /> <br />Our entire department was blindsided by the unimaginable. Fortunately, our command staff <br />managed to hold this department together. They all rose to the level of great leaders in a very <br />short period of time. They were able to balance what needed to be done for the department and <br />community while still caring about what each of our officers, and support staff, was <br />experiencing. Every day since July 6th, has been a challenge for everyone on this department. <br />Our department has been scrutinized professionally as well as personally. The most difficult <br />part facing each of us is the fact that Officer Yanez is our co-worker, our friend, and someone <br />each of us cares about. Every member of this department, despite their personal turmoil, <br />continues to perform their duties with the excellence expected from them every single day. <br /> <br />We are very fortunate to be surrounded by a law enforcement community that immediately <br />made their staff available for any assistance we needed. Initially, we needed a lot, and they <br />were all there. Visibly, they were there assisting in patrolling our cities, but we also received <br />help in processing some of the data requests.