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<br /> <br />TO: Mayor & Council <br />FROM: Shelly Rueckert, Finance Director <br />RE: Accepting Credit Cards for Utility Bill Payments, Permits and Licenses <br />DATE: October 20, 2020 <br /> <br />Staff is recommending the City enter into an agreement with Invoice Cloud to allow for accepting Credit <br />Cards for Utility Bill Payments, Permits and Licenses. The benefits for would include: <br />• Implement a modern customer engagement and payment solution that will expand payment <br />options for Payers. <br />• Supports multiple languages. <br />• Gain the ability for customers to adopting paperless billing. <br />• Provides customers with an enhanced ‘One Time Payment’ (40% of people prefer this way to <br />pay) that allows customer to still see 24 months of bill history without logging in. <br />• Customer can sign up for text or e-mail reminders for payments due. <br />• Invoice Cloud has an existing partnership with Civic Systems (City’s financial software). Payments <br />receipts details from Invoice Cloud will be imported into the financial software <br />Staff is recommending that the City absorbs the following customer fees: <br /> Utility bill payment processing <br />• Credit/Debit Card Fees ~$3,000 annually <br />• E-check fees ~$400 annually <br />• Paperless bill option $.40 per bill ~cost to produce and mail bill estimated at $.60 ~net savings <br /> <br />Licenses and permits payment processing <br />• E-check fees ~$600 annually <br /> <br /> The cost of Invoice Cloud services to the City is $1,800 annually. Therefore the total cost to provide <br />these services would be approximately $5,800 a year. <br /> <br /> <br />ATTACHMENT: Invoice Cloud proposal