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<br />INNOVATING THE CUSTOMER EXPERIENCE IC CONFIDENTIAL 9 <br /> <br />2) Standard text reminders – 3 text reminders will be sent over the course of the <br />payment cycle (2nd and 3rd only if they have not paid or scheduled the payment yet). <br />Customer can enroll through all web based payment channels <br />a. Customer can access the mobile site through the next reminder or… <br />b. Pay by responding ‘PAY’ to the text reminder if remittance data has been <br />stored. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />