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<br />INNOVATING THE CUSTOMER EXPERIENCE IC CONFIDENTIAL 15 <br /> <br />More Ways to Engage <br />Online Bank Direct™ <br />Online Bank Direct eliminates paper checks issued by online banking sites. Irvine Ranch Water <br />District will be able to register through Invoice Cloud with online banking networks (Fiserv and <br />MasterCard RPPS) to electronically deposit citizen payments. <br /> <br />Electronically depositing these payments will save biller staff time and effort. They will no <br />longer need to manually compare citizen names and amounts to the bank issued checks and <br />then enter them into the appropriate citizen file. The IC Online Bank Direct electronic payments <br />(like lock box files) are matched (when possible) to the payer’s account, processed and <br />uploaded into the biller’s CIS system. Invoice Cloud provides a unique exception handling <br />process whereby, using AI Invoice Cloud will search through the District’s invoices and present a <br />short list of potential matches along with a Rating score. Once the CSR matches a payment <br />correctly to an account, IC will remember the match and automatically process the next <br />payment without a new exception flag. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />