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Pro Suite Contract Confidential and Proprietary CentralSquare Technologies, LLC | 28 Copyright © 2020 All Rights Reserved Exhibit D: Maintenance Agreement 1.0 Term The initial term of annual Maintenance under this Exhibit D begins on the date of Go Live and ends twelve (12) months thereafter. The fee for the initial term is included as a line item in the pricing set forth in Exhibit B: Pricing Detail. Maintenance is renewable on an annual basis upon payment of the applicable maintenance and support fee. CentralSquare will invoice Customer prior to the end of each annual maintenance term. 2.0 Software Updates While this Agreement remains in full force and effect, CentralSquare will maintain the Software by providing software updates and/or enhancements to Customer. All software updates provided to Customer by CentralSquare pursuant to the terms of this Agreement shall be subject to the terms and conditions of Section 2.0 License of this Agreement. CentralSquare will install software updates remotely. Customer is responsible for guaranteeing that sufficient, capable personnel that possess the appropriate technology skills and public safety knowledge are available during the maintenance window. All updates will occur during normal business hours. Normal business hours are defined as: 08:00-17:00 CT. Software updates are offered in the following time slots: 08:00-10:00 CST, 10:00-12:00 CST, 13:00-15:00 CST. CentralSquare Technologies will work with the Customer to schedule an agreeable time to occur during these time slots. 2.1 Included Updates Updates will be provided on an as-available basis and include the items listed below: 1. Bug fixes; 2. Enhancements to products licensed by Customer under this Agreement; 2.2 Not-Included Updates Updates do not include: 1. Platform extensions including product extensions to different hardware platforms, different windowing system platforms, or different operating system platforms 2. New functions such as new modules, components, products, or applications. 3.0 Hardware Updates Server Hardware updates consist of different types of hardware changes ranging from hardware replacement (such as replacing a hard disk), to hardware additions and hardware updates. Server Hardware updates require physical access to the servers. Customer is responsible for guaranteeing that sufficient, capable personnel that possess the appropriate technology skills and public safety knowledge are available during the maintenance window. All updates will occur during normal business hours. Normal business hours are defined as: 08:00-17:00 CT. Hardware updates are offered in the following time slots: 08:00-10:00 CST, 10:00-12:00 CST, 13:00-15:00 CST. CentralSquare Technologies will work with 155