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2/17/2022 <br />18 <br />What do you do when you receive a complaint? <br />Council Member should try to obtain: <br />•Name, Address, Contact Info <br />•Details about Concern <br />•Notify City Manager of complaint. <br />•City Manager responds or forwards to <br />appropriate department for necessary <br />follow up. <br />•Department Head or City Manager follow <br />up with resident and/or City Council as <br />appropriate. <br />Servant Leadership <br />Core Competencies <br />St. Anthony City Council is committed to governing with a servant <br />leadership mindset. Based on ten core competencies, a servant leadership <br />mindset ensures the Council will lead with values, adhere to its vision, and <br />act on decisions to achieve equitable outcomes. Each Council member <br />strives to ensure our behaviors meet high ethical standards, our interactions <br />with our constituents are respectful, our engagement seeks to listen to <br />diverse perspectives, our processes and decisions are transparent, and our <br />policymaking utilizes an equity lens.