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2/17/22, 1:20 PM Leading in a Crisis: Building High-Performance Teams <br />https://www.govtech.com/analysis/leading-in-a-crisis-building-high-performance-teams.html 4/8 <br />Many crises have been mismanaged in good faith by top teams making fatal <br />judgment calls based on false premises and misperceptions, rather than by willful <br />pursuit of questionable policies. Crises are tough information environments. High <br />uncertainty (including "unknown unknowns"), high fluidity, high stakes and high <br />emotions may all cloud policymakers’ ability to make sense of rapidly unfolding <br />situations. In the heat of the moment and under pressure to act quickly, our <br />instinctive, emotional "System One" brains may thrive while our systematic, <br />deliberative "System Two" mode of information processing is momentarily <br />suppressed. This cognitive shift can compromise our ability to assess situations and <br />purposefully consider potentially vital issues that do not fit our emotionally driven <br />frames of reference. Group dynamics — for example the premature and excessive <br />concurrence-seeking behavior associated with "groupthink" — can exacerbate such <br />blinkered thinking. The challenge when deliberating and taking crucial decisions is <br />to avoid such pitfalls. <br />Recommendation:  <br />ADVERTISEMENT