Laserfiche WebLink
Page v <br />8.5.Vehicle Fluid Spills Responsibilities.............................................................................15 <br />9.PERSONNEL REQUIREMENTS...............................................................................................15 <br />9.1.Designated Supervisor................................................................................................15 <br />9.2.Personnel Conduct......................................................................................................16 <br />10.CUSTOMER SERVICE REQUIREMENTS.................................................................................16 <br />10.1.Staffing........................................................................................................................16 <br />10.2.Responding to City Calls or Email...............................................................................17 <br />10.3.Responding to Customer Calls....................................................................................17 <br />10.4.Documentation of Customer Calls..............................................................................17 <br />10.5.Accurate Responses to Customer Questions..............................................................17 <br />11.MEETINGS AND REPORTING REQUIREMENTS.....................................................................18 <br />11.1.Performance Meeting.................................................................................................18 <br />11.1.1.Annual Performance Review Meeting........................................................................18 <br />11.2.Annual Reports...........................................................................................................19 <br />11.2.1.Clean-Up Event Price List............................................................................................19 <br />11.2.2.Bulky Waste, Appliances, and Electronics..................................................................19 <br />11.2.3.Program and Material Report....................................................................................19 <br />11.2.4.Summary of Customer Service Complaints................................................................20 <br />11.2.5.Recycling Composition Analysis Report......................................................................20 <br />11.2.6.Vehicle Report............................................................................................................20 <br />11.2.7.Annual Work Plan.......................................................................................................20 <br />12.PAYMENTS...........................................................................................................................20 <br />12.1.Payment Responsibilities............................................................................................20 <br />12.2.Rate or Fee Increases..................................................................................................20 <br />12.3.Delinquent Accounts..................................................................................................21 <br />12.4.Late Fees.....................................................................................................................21 <br />13.PUBLIC INFORMATION AND EDUCATION............................................................................21 <br />13.1.City Public Education Activities...................................................................................21 <br />13.2.Contractor Public Education Activities........................................................................22 <br />13.2.1.Annual Calendar.........................................................................................................22 <br />13.2.2.Quarterly Newsletter..................................................................................................22 <br />13.2.3.Educational Tags.........................................................................................................22 <br />13.2.4.Educational Tagging Procedure for Unacceptable Materials.....................................22 <br />13.2.5.Customer Education...................................................................................................22 <br />13.2.6.Provide Industry-Related Information........................................................................22 <br />13.2.7.Facility Tours..............................................................................................................23 <br />13.2.8.Community Event Education......................................................................................23 <br />14.LIQUIDATED DAMAGES.......................................................................................................23 <br />14.1.Non-Compliant Missed Pickup....................................................................................24 <br />14.2.Area-Wide Missed Pickup/Route Non-Completion....................................................24 <br />14.3.Administrative Non-Compliance.................................................................................25