Laserfiche WebLink
Page 25 <br />14.3.Administrative Non-Compliance <br />Whenever Contractor performs services in a non-compliant manner, as determined by the City, the <br />City shall invoice Contractor $2,500 per occurrence. Examples include, but are not limited to, items <br />such as: <br />¨Failure to operate during basic operating hours. <br />¨Failure to complete the Collections within the specified timeframes without proper notice <br />to the City. <br />¨Failure to respond to legitimate service complaints within 24 hours in a reasonable and <br />professional manner. <br />¨Failure to accurately answer a resident’s question to the Contractor’s Customer service call <br />center. <br />¨Failure to report and clean-up hydraulic spills or clean-up material spills within one hour of <br />notification. <br />¨Failure to maintain vehicles in proper working order. <br />¨Failure to report on changes in the location of disposal sites or materials processing <br />operations. <br />¨Failure to receive City written approval before making changes to the Collection and <br />Disposal systems. <br />¨Failure to comply with Customer service requirements. <br />¨Failure to accurately document incidents in the Customer service database. <br />¨Failure to provide monthly and annual reports. <br />¨Failure to conduct annual Composition analysis or agreed-upon alternative. <br />¨Failure to provide customers notice when they are in violation of City Collection regulations <br />(educational tagging). <br />¨Failure to return containers to their original location. <br />¨Failure to follow Spring City-Wide Clean-Up Event requirements. <br />¨Failure to correct chronic problems. <br />¨Disposing of material at an alternate facility without prior approval from City. <br />¨Failure to provide educational tours at the other approved facility. <br />¨Failure to staff an event on mutually agreed upon dates. <br />The Contractor shall be liable for liquidated damage amount(s) upon determination of the City that <br />performance is not consistent with the provisions of the Contract. <br />The City shall notify the Contractor in writing or electronically of each act or omission discovered by <br />the City. It shall be the duty of the Contractor to take whatever steps or actions may be necessary <br />to remedy the cause of the complaint.