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CC PACKET 04262022
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CC PACKET 04262022
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4/22/2022 9:10:00 AM
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4/22/2022 9:08:48 AM
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f. Customer acknowledges that the Services will require the Users and third parties for whom the Services are being <br />performed by Customer to share with Meritage certain information for the purposes of providing the Services. This <br />information may include personal information (such as email address, and/or phone number) regarding the Users or <br />such third parties which Meritage will use for the purposes of providing the Services. Customer is fully responsible for <br />obtaining the consent of each User and any third party to the use of his/her information by Meritage for purposes of <br />providing the Services. Such use will be subject to and governed by the terms of Meritage’s Privacy Policy, the current <br />version of Meritage’s privacy policy is available here. Meritage reserves the right to revise the Privacy Policy at its sole <br />discretion. By using the Services after the effective date of any such revision, Customer expressly agrees to be bound <br />by the terms of the revised Privacy Policy. <br />g. Customer will be fully responsible for Users’ compliance with this Agreement. Any breach of this Agreement by a User <br />shall be deemed to be a breach by Customer. Customer will promptly advise Meritage in the event that any User or <br />third party revokes such consent or ceases to be a User. Customer is solely responsible for determining whether the <br />Services are sufficient for Customer’s purposes. <br />3. Set‐Up. <br />a. Set‐Up Services. Subject to the terms of this Agreement Meritage will provide Customer with the Set‐Up services as <br />described in the Order Form. Except to the extent provided in the Order Form, no such services will be provided. <br />Customer Responsibilities and Certain Restrictions on Set‐Up. Customer is responsible for providing information in a <br />timely manner and in an appropriate format to allow Meritage to provide the Set‐Up and for ensuring the Customer <br />resource(s) assigned to provide support to Meritage in performing the Set‐Up, along with all Users, have adequate <br />computer skills to perform their tasks. Set up support required beyond the specified Set‐Up shall be arranged upon the <br />agreement of the parties and will incur an additional fee. Acceptance. The purpose of Set‐Up is to configure the Services <br />for availability on the Go‐Live Date. During the Training, Customer will have the opportunity to evaluate the Set‐Up and <br />note any configuration errors. Upon discovery of an error, Customer will notify Meritage of the necessary configuration <br />changes and Meritage will modify Set‐Up to make the requested changes. Upon completion of Training and prior to the <br />Go‐Live Date, Customer shall review and accept the Services by executing a form of acceptance provided by Meritage. <br />Customer acknowledges and accepts that configuration of the Services is limited to the extent accommodated by the <br />current capabilities and limitations of the Services. <br />4. Training. <br />a. Training Services. Subject to the terms of this Agreement, Meritage will provide Customer with the Training services as <br />described in the Order Form. Except to the extent provided in the Order Form, no such services will be provided. <br />b. Delivery. All Training will be provided by Meritage using WebEx or an equivalent service agreed by the parties. Meritage <br />will create a Training site for Customer and its Users to use for Training. In addition to WebEx training, the Training <br />website will provide access to online documentation and training videos that may be accessed by Customer and its <br />Users. Customer and its Users may access the Training web site on an unlimited basis through the Go‐Live Date. <br />Customer acknowledges that the Training website may not be available at all times and that Meritage shall have no <br />liability as a result of the unavailability of the Training website. <br />c. Customer Responsibilities and Certain Restrictions. Customer is responsible for providing information in a timely <br />manner and in an appropriate format to allow Meritage to provide the Training and for ensuring the Customer <br />resource(s) assigned to provide support to Meritage in performing the Training, along with all Users, have adequate <br />computer skills to perform their tasks. <br />d. Verification of Set‐Up. Customer acknowledges that a primary purpose of the Training website is to verify functionality <br />of the Services prior to the Go‐Live Date. Customer will have the opportunity to evaluate the Set‐Up and note any <br />configuration errors. Upon discovery of an error, Customer will notify Meritage of the necessary configuration changes <br />and Meritage will modify Set‐Up to make the requested changes to the Training website. <br />5. Fees And Payment. <br />a. . Fees. On the Effective Date, Customer will pay Meritage the Set‐Up Fee as specified in the Order Form for Set‐Up. In <br />addition, on the Start of Service Date and ending upon the termination of this Agreement, Customer will pay to Meritage <br />the Subscription Fees as specified in Order Form, plus all applicable sales, use and other purchase related taxes <br />(Customer shall be responsible for timely providing Meritage with a valid certificate of exemption from the requirement <br />of paying sales, use or other purchase related taxes). Unpaid Fees are subject to a finance charge of one percent (1.0%) <br />per month, or the maximum permitted by law, whichever is lower, plus all expenses of collection, including reasonable <br />attorneys’ fees. In the case of any withholding requirements, Customer will pay any required withholding itself and will <br />134
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