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Page v 8.2.Collection Vehicles and Equipment............................................................................14 8.3.Operating Conditions..................................................................................................15 8.4.Size of Vehicle.............................................................................................................15 8.5.Vehicle Fluid Spills Responsibilities.............................................................................15 9.PERSONNEL REQUIREMENTS...............................................................................................15 9.1.Designated Supervisor................................................................................................15 9.2.Personnel Conduct......................................................................................................15 10.CUSTOMER SERVICE REQUIREMENTS.................................................................................16 10.1.Staffing........................................................................................................................16 10.2.Responding to City Calls or Email...............................................................................16 10.3.Responding to Customer Calls....................................................................................16 10.4.Documentation of Customer Calls..............................................................................17 10.5.Accurate Responses to Customer Questions..............................................................17 11.MEETINGS AND REPORTING REQUIREMENTS.....................................................................17 11.1.Performance Meeting.................................................................................................18 11.1.1.Annual Performance Review Meeting........................................................................18 11.2.Annual Reports...........................................................................................................18 11.2.1.Clean-Up Event Price List............................................................................................18 11.2.2.Bulky Waste, Appliances, and Electronics..................................................................18 11.2.3.Program and Material Report....................................................................................18 11.2.4.Summary of Customer Service Complaints................................................................19 11.2.5.Recycling Composition Analysis Report......................................................................19 11.2.6.Vehicle Report............................................................................................................20 11.2.7.Annual Work Plan.......................................................................................................20 12.PAYMENTS...........................................................................................................................20 12.1.Payment Responsibilities............................................................................................20 12.2.Rate or Fee Increases..................................................................................................20 12.3.Delinquent Accounts..................................................................................................20 12.4.Late Fees.....................................................................................................................21 13.PUBLIC INFORMATION AND EDUCATION............................................................................21 13.1.City Public Education Activities...................................................................................21 13.2.Contractor Public Education Activities........................................................................21 13.2.1.Annual Calendar.........................................................................................................21 13.2.2.Quarterly Newsletter..................................................................................................21 13.2.3.Educational Tags.........................................................................................................22 13.2.4.Educational Tagging Procedure for Unacceptable Materials.....................................22 13.2.5.Customer Education...................................................................................................22 13.2.6.Provide Industry-Related Information........................................................................22 13.2.7.Facility Tours..............................................................................................................22 13.2.8.Community Event Education......................................................................................22 14.LIQUIDATED DAMAGES.......................................................................................................22 113