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Page 22 solid waste and Recycling program. 13.2.3.Educational Tags The Contractor shall inform the Customer as to the improper preparation of materials or the addition of unacceptable materials for Collection by providing and distributing educational tags. 13.2.4.Educational Tagging Procedure for Unacceptable Materials The Contractor is responsible to educate the Customers as to materials that are prohibited and any unacceptable setout practices for Collection by distributing educational tags and other means. Unacceptable materials shall be left by the Contractor with an educational tag. 13.2.5.Customer Education The Contractor shall work with the City to promote waste reduction and other topics to Customers at no additional cost. Customer education efforts may include but are not limited to phone and email communication for the purposes of Customer service, brochures, cart flyers/hangers, cart information packets, signs, videos, and presentations to classes and community groups. The City will work with the Contractor to ensure Recycling educational materials conform to the Hennepin Funding Policy requirements and Ramsey County guidelines. The Contractor shall not mail any Contract-related educational materials to City Customers or customers without prior approval from the City. 13.2.6.Provide Industry-Related Information The Contractor shall provide the City industry-related information or educational materials for City publication or distribution, and assist in the development of brochures, flyers, and articles upon the request of the City. 13.2.7.Facility Tours The Contractor shall host or coordinate one tour annually during the term of the contract. Tours sites shall be of local Recycling, composting, waste to energy, landfill facilities and/or local end market facilities. The Contractor shall work with the City to select a site and make arrangements for tour attendance for City Customers and City staff at no additional cost to the City. 13.2.8.Community Event Education The Contractor shall participate in City-sponsored community events during the term of the Contract, at the request of the City. Participation may include, but is not limited to, staffing information booths, giving presentations, and displaying trucks and equipment. 14.LIQUIDATED DAMAGES Contractor agrees, in addition to any other remedies available to the City, that the City can charge liquidated damages to Contractor in the amounts specified below for failure of Contractor to fulfill its obligations, as determined by the City. This Contract requires the Contractor to meet the following performance standards: 137