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2/23/2023 <br />10 <br />Customer Satisfaction  <br />Ability to solve <br />problem Overall <br />resolution of the <br />issue <br />Professionalism <br />Timeliness of <br />initial response <br />to your inquiry <br />Turnaround <br />time for <br />resolving your <br />problem <br />665 671 671 666 660 <br />4 5 3 11 <br />14 <br />1 0 1 <br />0 <br />1 <br />3 2 1 2 <br />3 <br />Satisfied Somewhat Satisfied Somewhat Dissatisfied Dissatisfied <br />~3400 Responses <br />99% Satisfied <br />2/28/2023 <br />Request Volume  By Year <br />Up 17% from 2021 <br />2022 Increases <br />+600 In‐Person requests, up by  <br />67% <br />+300 Internal IT requests, up  <br />by 23% <br />11870 11957 <br />12956 <br />15096 <br />2019 2020 2021 2022 <br />+8% <br />+17% <br />+1% <br />2/28/2023