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2/23/2023 <br />7 <br />Staffing – turnover <br />Leadership – New Executive Director and IT Client Services Manager <br />Compensation – New wages to be competitive <br />Classification – New job descriptions reflect skills and work <br />Security Work –Increased <br />Outages -Increased <br />Vendor Relationships – Difficulties getting support and service <br />Communications – Increased frequency, and formalized <br />A Year  of Change <br />2/28/2023 <br />•Updated classification and compensation to 95% of market <br />•Implemented on-call pay <br />•Provided merit pay for top performers <br />•Passed increased funding for more personnel in 2023 <br />Operations Highlights <br />2/28/2023