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City Council Regular Meeting Minutes <br />February 28, 2023 <br />Page 2 <br />1 LaRochelle reviewed what Staff thought in January on what is working well and what could be <br />2 done better; compared to what Staff thought at year end. <br />3 2022 was a Year of Change in staffing turnover, New Executive Director and IT Client Services <br />4 Manager, New wages to be competitive, New job descriptions reflect skills and work, increased <br />5 security work, increased outages, difficulties getting support and service with vendor <br />6 relationships and increased communications frequency and formalized communications. <br />7 <br />8 Operations Highlights include updated classification and compensation to 95% of market, <br />9 implemented on-call pay, provided merit pay for top performers, passed increased funding for <br />10 more personnel in 2023, moved 23 Roseville IT staff to Metro-INET employees, new HR <br />11 platform, new HR business partner, new budget process, reserve policy and forecasting, and <br />12 increased security training completion rates from 31% to 71%. <br />13 <br />14 IT Infrastructure highlights included upgraded to Palo Alto firewall, deployed Albert Appliance <br />15 for Security Monitoring, migrated personal U drives to OneDrive and replaced the St. Anthony <br />16 Liquor Point of Sale Server. <br />17 <br />18 Mr. Sandor Gallo reviewed Client Services highlights included arbitrator servers for Police <br />19 Departments, computer deployments (backlog), added desks at East Bethel and St. Francis, end <br />20 of Windows 7 and State Fair Police Department is back. <br />21 <br />22 Charts showing customer satisfaction, request volume by year, request by Agency, requests by <br />23 mode, and missed calls were displayed. <br />24 <br />25 Ms. LaRochelle reviewed the work plan highlights including Staffing, Microsoft 365, Security, <br />26 IT Security Training and Budget Schedule were reviewed. <br />27 <br />28 Mayor Stille stated Metro-INET is just like another department for the City. It is a fabulous <br />29 organization. The JPA takes the risk away from the City. Mayor Stille invited them to come back <br />30 next year for an update. <br />31 <br />32 III.CONSENT AGENDA. <br />33 <br />A.34 Approval of February 14, 2023 City Council Meeting Minutes. <br />B.35 Licenses and Permits. <br />C.36 Claims. <br />37 <br />38 Motion by Councilmember Randle, seconded by Councilmember Webster, to approve the <br />39 Consent Agenda items. <br />40 <br />41 Motion carried 5-0. <br />42 <br />43 IV.PUBLIC HEARING – NONE. <br />44 <br />45 V.REPORTS FROM COMMISSION AND STAFF – NONE. <br />46