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Dear NYFS Community, <br />What a transformative year 2022-2023 was for NYFS! We are so grateful, proud, <br />and excited to share with you what intentional investment has meant to the depth <br />and breadth of our services. We have made incredible progress on stabilizing our <br />organization, increasing our operational efficiencies, clarifying our unique strengths, <br />refreshing our brand and identity, and committing to our staff’s success. <br />At the heart of every NYFS staff member is a passion to help clients heal and <br />thrive. We must support them as they support others. Our investment in staff through <br />market-driven salaries, strong benefits, comprehensive and continuing training, and <br />encouragement of innovation has meant better recruitment, retention, and staff <br />satisfaction. We invested in infrastructure to ensure that our Shoreview Headquarters <br />and White Bear Lake Clinic get the love and attention they deserve – making the <br />spaces welcoming, trauma-informed, and increasingly accessible. With greater cross- <br />team collaboration and communication, we are doubling down on our creative, <br />authentic, mission-driven, and client-centered culture. <br />In addition to stabilization, we have grown our services and thoughtfully filled gaps <br />to better care for our community. We launched our Community Connections Program <br />to our general community, serving adolescents who seek tools to create a brighter <br />future. We now offer Child Centered Play Therapy alongside additional specialized <br />trauma therapy offerings. To support and train the next generation of practitioners, <br />we created a scholarship-supported internship program specifically for BIPOC <br />clinicians. To fully encompass this work, we reflected and refreshed our brand, vision, <br />mission, and values. We also had a staff, board, and community-engaged process <br />to create our 2023-2026 Strategic Plan; allowing us to dream and plan for the future. <br />Part of this dream is already underway as we launch our new Domestic and Sexual <br />Violence Advocacy and Therapy Services. This will allow us to better serve our current <br />and future clients in a way vital to lasting safety and healing. <br />We can confidently say that we know who we are, what we can uniquely offer to <br />our community, and that we have a strong foundation to build on together. We are <br />so excited to have our partners and community support our strategic growth so that we <br />can continue to serve you for decades to come! <br />Thank you, <br />Angela Lewis-Dmello <br />NYFS President & CEO <br />2 <br />INVESTMENT IN: <br />staff <br />community <br />infrastructure <br />services <br />mission <br />growth <br />INVESTED | 2022-2023 REPORT TO THE COMMUNITY <br />The power of intentional investment