Laserfiche WebLink
APPENDIX G <br />RESPECTFUL WORKPLACE POLICY <br /> <br />Section 1. Applicability <br />Maintaining a respectful public service work environment is a shared responsibility. This policy is <br />intended to express to all employees, volunteers, members of boards and commissions, <br />applicants, contractors/vendors, elected officials and members of the public the expectations by <br />the City of Hugo for respectful workplace conduct both in the workplace and other city-sponsored <br />social events. <br /> <br />Section 2. Abusive Customer Behavior <br />While the city has a strong commitment to customer service, the city does not expect employees <br />to accept verbal and other abuse from any customer. <br /> <br />An employee may request that a supervisor intervene when a customer is abusive, or the <br />employee may defuse the situation themselves, including professionally ending the contact. <br /> <br />If there is a concern about the possibility of violence, the individual should use their discretion to <br />call 911, and as soon as feasible, a supervisor. Employees should leave the area immediately <br />when violence is imminent unless their duties require them to remain (such as police officers). <br />Employees must notify their supervisor about the incident as soon as possible. <br /> <br />Section 3. Types of Disrespectful Behavior <br />The following behaviors are unacceptable and therefore prohibited, even if not unlawful in and <br />of themselves: <br /> <br />a) Violent behavior: includes the use of physical force, harassment, bullying or intimidation. <br />b) Discriminatory behavior: includes inappropriate remarks about or conduct related to a <br />person’s legally protected characteristic such as race, color, creed, religion, national <br />origin, disability, sex, gender, pregnancy, marital status, age, sexual orientation, gender <br />identity, or gender expression, familial status, or status with regard to public assistance. <br />c) Offensive behavior: may include such actions as: rudeness, angry outbursts, <br />inappropriate humor, vulgar obscenities, name calling, disparaging language, or any other <br />behavior regarded as offensive to a reasonable person based upon violent or <br />discriminatory behavior as listed above. It is not possible to anticipate in this policy every <br />example of offensive behavior. <br />Accordingly, employees are encouraged to discuss with their fellow employees and <br />supervisor what is regarded as offensive, considering the sensibilities of employees and <br />the possibility of public reaction. Although the standard for how employees treat each <br />other and the general public will be the same throughout the city, there may be