HomeMy WebLinkAbout2016.03.07 CC PowerPoint North Memorial Annual ReportCity of Hugo
7-28-15 through 2-29-16
North Memorial
Healthcare
City of Hugo Background Information
• North Memorial took over as primary ambulance provider in
August 2015
• Projected
to transport 400 patients
per
year
• Added
an
staffed
ambulance
in the
city
of Hugo 12
hours per day
7 days per week (8 a.m. — 8 p.m.)
North Memorial
Health Care 2
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DNorth Memorial
Health Care 4
Current Base Coverage Areas
ONE TRUCK COVERAGE
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North Memorial
Health Care 5
Current Base Coverage Areas
THREE TRUCK COVERAGE 0800-2000
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Norah Memorial
Health Care 6
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Norah Memorial
Health Care 6
Hugo Run Distribution Map: 7-28-2015 to 2-29-2016
North Memorial
Health Care 7
Average Response Times
Average response time for entire region: 8:30
Average response time for Hugo area: 6:57
Average Response time for Hugo area between hours of 0800 — 2000:
Time: 6:50
Responses: 220
Average response time for Hugo area between hours of 2000 — 0800:
Response Time: 7:41
Responses: 79
North Memorial
Health Care 8
Response Information
TYPES OF RESPONSES:
• 22 CODE II RESPONSES
• 193 CODE III RESPONSES
Mutual Aid used 07-28-2015 through 02-28-2016
• WHITE BEAR LAKE: 1
Mutual Aid Responses to other PSA's 07-28-2015 through 02-28-2016
• TOTAL MUTUAL AID RESPONSES: 8
• LAKES REGION: 5
• ALLI NA: 1
• COTTAGE GROVE: 1
• NORTH METRO REGION: 1
RESPONES TO NEW ASSISTED LIVING FACILITY
• KEYSTONE PLACE AT LAVALLE FIELDS
• DECEMBER, 2015 TO FEBRUARY, 2016: 11
• TRANSPORTED FROM FACILITY: 8
Noah Memorial
Health Care 9
Hugo 7-28-16 to 2-28-16:
Number of Calls per hour of day
30
25
1=
Z 10
5
0
10
14
30
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00
TIME OF DAY
14
10
6
22:00
0 North Memorial
Health Care 10
Hugo Responses 7-28-15 through 2-29-16
Treated
213; 01 70
TOTAL 351 RESPONSES
Cancelled; 52; 15%
1
No Transport/Refused
Care; 69; 20%
Treated & Transferred
care; 2; 1%
Treated/No Transport;
\ 5; 1
`Dead on Arrival; 5; 1%
No Patient Found; 3;
1%
North Memorial
Health Care 11
911 Patient Destinations —Receiving Hospital
Number of Patients Received
70 66
60 53
50
40 34
30
21
20
8 8 9
10 1 3 1 3 2 1 3 2
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North Memorial
Health Care 12
Customer Satisfaction Survey Scores
• Extent to which ambulance arrived in a timely
manner: 93.88% Positive Comments
• Comments on the skill of the
Medics: 96.54% Positive Comments
• Overall Assessment of Performance:
94.15% Positive Comments
North Memorial
Health Care 13
Questions
North Memorial
Health Care 14