HomeMy WebLinkAbout2017.03.20 (3)City of Hugo
January 1, 2016 through December 31, 2016
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City of Hugo Background Information
North Memorial took over as primary ambulance provider in August 2015
Projected to transport 400 patients per year
Added an staffed ambulance in the city of Hugo 12 hours per day 7 days
per week (8 a.m. – 8 p.m.)
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North Memorial Lakes PSA Region
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Current Base Coverage Areas
FOUR TRUCK COVERAGE
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Current Base Coverage Areas
ONE TRUCK COVERAGE
TWO TRUCK COVERAGE
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Current Base Coverage Areas
THREE TRUCK COVERAGE 0800-2000
THREE TRUCK COVERAGE 2000-0800
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Hugo Run Distribution Map: 01-01-2016 to 12-31-2016
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Average Response Times
Average response time for entire region: 8:27
Average response time for Hugo area: 8:33
Average Response time for Hugo area between hours of 0800 – 2000:
Time: 7:39
Responses:
460
Average response time for Hugo area between hours of 2000 – 0800:
Response Time: 9:41
Responses: 81
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Response Information
TYPES OF RESPONSES:
174 CODE II RESPONSES
476 CODE III RESPONSES
Mutual Aid used 01-01-2016 through 12-31-2016
WHITE BEAR LAKE: 1
Mutual Aid Responses to other PSA’s 1-1-2016 through
12-31-2016
TOTAL MUTUAL AID RESPONSES: 15
LAKES REGION: 7
ALLINA: 3
LAKEVIEW EMS: 1
COTTAGE GROVE: 1
NORTH METRO REGION: 2
OAKDALE: 1
RESPONES TO NEW ASSISTED LIVING FACILITY
KEYSTONE
PLACE AT LAVALLE FIELDS
RESPONSES: 77
TRANSPORTED FROM FACILITY: 68
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Hugo 1-1-16 to 12-31-16: Number of Calls per hour of day
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Hugo Responses 01-01-2016 through 12-31-2016
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911 Patient Destinations – Receiving Hospital Number of Patients Received
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Overall rating of care provided by our ambulance service: 97.73% Positive Comments
Comments on the skill of the Medics: 97.92% Positive Comments
Overall Assessment of Performance: 95.46%
Positive Comments
Customer Satisfaction Survey Scores
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Questions
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