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• IP Telephony Analysis July 28, 2004 # of Phones Capital cost Maintenance Annual Phone costs char es Current System 20 $16,790.06 2001-$1,507.80 2001-$10,989.57 (1997) 2002-$2,816.07 2002-$11,170.98 2003-$1,023.96 2003-$11,199.94 Total-$5,347.83 Total-$33,360.49 Voice over 20 + analog $6,580 $2,500 (flat $420.00/month Internet Protocol adapters (2) annual support (toll) System (2004) service fee) $5,040 annually $3,300 (one- + $720.00* Remote Site time) Total--$7,540 Survivability (includes support (router) Total: $9,880 service fee) Notes• • Neither cost includes long distance, which is separate and is charged at approximately 5 cents per minute, depending on calling area and time of day. *City will retain one hard-line connection, which will cost approximately $60.00 per month. Advantages• IP Telephony is cheaper to utilize on a monthly basis, as eliminates the need for individual business phone lines. The city can expect to save roughly $4,000 to $5,000 per year on the system for operating costs. IP telephony technology enables the city to have an automatic redundancy in our phone system. If city hall is unavailable, we can log-onto the phone system in any one of the other five cities who participate in this system, and have access to our voicemail and take calls at that alternate location, much like we can with the Roseville computer network currently. IP has a wider range of features, including Caller ID, hold and transfer functions, and a larger number of possible extensions and voicemail boxes (for staff who don't need a physical "phone" but would like to have remote access to a voicemail box, such as building inspector, fire inspector, etc...) Sound quality and reliability have been excellent in Roseville's system, by all accounts. The • projected costs of this system have dropped substantially, due to the larger participation by other municipalities. 33