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I ~ LJ The system can be expanded to 40 direct dial lines. The current system is limited to 4. Additional lines would pay the per-line charge, and have access to all the system features. The system will be E-911 capable-a unique identifier for each direct dial line on the system will display the address of the caller to 911. Currently, our DID lines cannot be identified (with the exception of the 644-5050 number). Software is constantly upgraded through CISCO Smart-net, and also covers all hardware upgrades as part of the yearly service agreement. Call accounting software manages long-distance charges, and identifies the phone extension called from, and the rate is approximately 5 cents per minute at this time. Currently, we pay 35 cents per minute. Disadvantages: The City will need to change our phone numbers. We can retain the 644-5050 number for a period of about six months, and after that, a recorded message will re-direct callers to our new phone number. Staff estimates that we will be able to expend current stocks of letterhead, business cards and other printed material, and then re-order with the new phone numbers. Our • fax line will remain unchanged. The new phone number would be 651/792-7600. The city will need to promote the new phone numbers, so there will be advertising/copying costs associated with the switch. Staff estimates this will not exceed $1,000. If fiber-optic lines go down, our phone system is vulnerable to down-time. Of course, with the current system, we have experienced periods of outage due to equipment failure. However, given Roseville's experience, the new system should be more reliable that our current system. Term of Agreement: The Cities have prepared a service addendum to the IT Services Agreement. The yearly cost of this service agreement will be $2,500. Timin While there may be advantages to waiting until the end of this year to implement the new system (for instance, phone books are printed in June), staff is concerned that the old system is in very bad condition, and we are spending a great deal of money each year to keep it up and running. A catastrophic failure could create a situation where the city would be without phones for several days. At that point, staff would not recommend investing further resources into the old system. Therefore, we would recommend that the new system be installed by the end of this summer, to ensure that our communications with residents and others are not severed. • 34