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• e) Support and training. Telephone support for all of the above-mentioned programs is <br />available during working hours by calling our toll-free number (800-262-CODE). Most <br />problems are resolved in one call and this support is free of charge. Installing software is <br />easily accomplished by the Municipal IT staff, although MCC's support is available <br />during installation, if needed. All of the above-mentioned programs are very intuitive <br />and typically do not require separate training, however, on-site training is available. A <br />written quotation will be provided upon request. <br />(12) SHIPMENT; ADOPTING ORDINANCE. Upon completion of the above, MCC will ship the <br />Code as directed by the Municipality. At this time, MCC's attorney will furnish the Municipality with a suggested <br />adopting ordinance. Once the Code has been adopted, a copy of the ordinance should be sent to MCC so that it <br />can be included in the Code. <br />• <br />~9 <br />