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31. If your agency uses "800" incoming WATS telephone service in its programs, <br /> have you taken steps to ensure that this service is usable by persons with hearing or speech <br /> impairments? <br /> Yes No L�-- <br /> If you answered no, you should ensure that the WATS line is accessible to persons with <br /> speech and hearing impairments. <br /> 32. Have you taken steps to familiarize appropriate staff with the operation of <br /> TDD's and other effective means of communicating, over the telephone with hearing or <br /> speech impaired persons? <br /> Yes _X_ No <br /> If you answered no, it is advisable to provide staff training <br /> J. DOCUMENTS AND PUBLICATIONS: <br /> All interested persons, including persons with impaired vision or hearing, must be <br /> able to obtain information about the existence and location of accessible services, activities <br /> and facilities. All agency publications and documents that are available to the public need <br /> to be evaluated to determine which will be available in alternative formats and which will <br /> not. <br /> 33. Does your agency have a procedure and n gencyunit n s bleeffor making <br /> documents available in alternative formats, e. audiotape, large print, <br /> disk, etc.? <br /> Yes X No <br /> If you answered no, you should designate a responsible unit and develop this procedure. <br /> 34. Have you reviewed all publications to ensure that people with disabilities are <br /> not portrayed in an offensive or demeaning manner? <br /> Yes No <br /> If you answered no, you should review all publications and replace any language or images <br /> that patronize and stigmatize. <br /> K. INTERPRETERS; ASSISTIVE LISTENING DEVICES; READERS; AUXILIARY <br /> AIDS <br /> State agencies are required to furnish appropriate auxiliary aids and services when <br /> necessary to afford an individual with a disability an equal opportunity to participate in and <br /> enjoy the benefits of the agent�s services, programs and activities. These auxiliary aids <br /> and services can include qualified interpreters and readers; taped, Braille or large print <br /> materials; and /or assistive listening devices. Agencies must provide an opportunity for <br /> individuals with disabilities to indicate their chosen form of accommodation. This <br /> expressed choice should be given primary consideration and should be honored unless <br /> another effective means of communication exists or unless the means chosen would pose an <br /> undue financial or administrative burden. <br /> -32- <br />