07-12-2017 Council Packet - Laserfiche WebLink

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I was instrumental in the commissioning of both switches and over 250 cell sites. I have completed several upgrades/ONPs (One Night Processes). I implemented Enhanced 911, Local Number Portability, and all new MVNOs. I organized and implemented several STP/point code migrations as well as other equipment migrations. I have written several MOPs, created databases, and written scripts. I developed options, recommendations and provided cost analysis including CALEA and E911. I researched, evaluated, and recommended new tools and technologies for the network. Along with my other job functions, I trained my peers. I was a supervisor for the network traffic personnel. I was nominated for 'Outstanding Performance in a Technical Role'. Network Technical Specialist, 10/1999 to 10/2000 AT&T Network Services – Minneapolis, MN In this position, I was part of the On-site workforce, performing maintenance and routines on the 4ESS switch, 5ESS switch, transport and provisioning, building infrastructure and power, DACS, Alcatel, SONET, NGLN, Frame Relay, and IP data communications. I was the Local Inventory Administrator for Minneapolis. I launched the Inventory program for all of AT&T Minneapolis, encouraging better visibility of equipment and providing cost savings. Help Desk/Manager/Trainer, 08/1995 to 10/1999 AT&T Executive Services – Minneapolis, MN In this position, I worked directly with customers, operations maintenance team, help desk, and specialists to ensure "World Class Service". In this Call Center environment, I supervised 50+ employees. I investigated customer and specialist concerns. Resolved, and/or escalated issues as appropriate. Communicated resolutions and provided feedback. I provided daily assignments, was responsible for customer escalations, and assisted in the overall operation of the center. I delivered specialized training, educating peers and customers. I trained over 100 "off the street" new hires on AT&T policy and procedures. I assisted in writing and preparing new training packages and developing enhancements. I developed several databases. I was on the Recognition team and Chief Editor on the Newspaper. I received several "Right Direction Awards" including Respect, Innovation, Teamwork, and Integrity. I received an "Imagination Award" for development of a tool used to make work more efficient.