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B.Provide the Services under this SOW during normal business hours, 8:30am to <br />6:00pm local time, Monday through Friday, except holidays. <br />2.3.Key Assumptions <br />The SOW and OpenGov estimates are based on the following key assumptions. Deviations <br />that arise during the proposed project will be managed through the Project Change Control <br />Procedure (see Appendix A-2) , and may result in adjustments to the Project Scope, <br />Estimated Schedule, Charges, and other terms. <br />Per <br />A.The OpenGov Suites are not customized beyond current capacities based on the <br />latest release of the software. <br />B.Individual software modules are configured based on discussions between OpenGov <br />and Customer. <br />C.Citizen Services Suite <br />i.Customer will provide forms, workflows, fees, and other relevant data within <br />two (2) weeks immediately following the kick-off meeting. <br />ii.OpenGov Record Type configuration will include up to eight (8) total Record <br />Types for one (1) Service Areas (See Appendix B for list). <br />iii.Customer will provide a complete, consistent, and accurate Master Address <br />Table (MAT) import file and maintain the file format and unique IDs. <br />iv.OpenGov will provide up to two (2) exchanges of data per file imported <br />(Master Address Table (MAT), Autofill, etc.) under this Scope of work. <br />v.Customer will maintain GIS layers and field names to support the GIS Flag <br />integration. <br />vi.Customer will handle Bluebeam licensing and training with Bluebeam <br />directly. <br />vii.Customer will have access to the OpenGov Mobile App. <br />2.4.OpenGov Responsibilities <br />2.4.1.Activity 1 – Project Management <br />OpenGov will provide project management for the OpenGov responsibilities in this SOW. <br />The purpose of this activity is to provide direction to the OpenGov project personnel and to <br />provide a framework for project planning, communications, reporting, procedural and <br />contractual activity. This activity is composed of the following tasks: <br />Planning <br />OpenGov will: <br />A.review the SOW, contract and project plan with Customer ’s Project Manager and key <br />stakeholders to ensure alignment and agreed upon timelines; <br />B.maintain project communications through your Project Manager; <br />C.establish documentation and procedural standards for deliverable Materials; and <br />4