Laserfiche WebLink
o Extension of work as the complexity identified exceeds what was expected by <br />Customer or OpenGov. <br />o Change in type of OpenGov resources to support the SOW. <br />A-3: Deliverable Materials Acceptance Procedure <br />Deliverable Materials as defined herein will be reviewed and accepted in accordance with the <br />following procedure: <br />●The deliverable Material will be submitted to your Project Manager. <br />●Your Project Manager will have decision authority to approve/reject all project Criteria, <br />Phase Acceptance and Engagement Acceptance. <br />●Within five (5) business days of receipt, your Project Manager will either accept the <br />deliverable Material or provide OpenGov ’s Project Manager a written list of requested <br />revisions. If OpenGov receives no response from your Project Manager within five (5) <br />business days, then the deliverable Material will be deemed accepted. The process will <br />repeat for the requested revisions until acceptance. <br />●All acceptance milestones and associated review periods will be tracked on the project <br />plan. <br />●Both OpenGov and Customer recognize that failure to complete tasks and respond to open <br />issues may have a negative impact on the project. <br />●For any tasks not yet complete,OpenGov and/or Customer will provide sucient resources <br />to expedite completion of tasks to prevent negatively impacting the project. <br />●Any conflict arising from the deliverable Materials Acceptance Procedure will be addressed <br />as specified in the Escalation Procedure set forth in Appendix A-1. As set forth in Section <br />6.1(e) of the Agreement, if there are extended delays (greater than 10 business days) in <br />Customer ’s response for requested information or deliverable; OpenGov may opt to put the <br />project on an "On Hold" status. After the Customer has fulfilled its obligations, Professional <br />Ser vices can be resumed and the project will be taken off the "On-Hold" status. <br />●Putting a project “on Hold” may have several ramifications including, but not restricted, to <br />the following: <br />○Professional Services to the customer could be stopped; <br />○Delay to any agreed timelines; or <br />○Not having the same Professional Services team assigned. <br />10