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Appendix B: Implementation Activities <br />B-1: OpenGov Citizen Ser vices Suite <br />Instance Creation <br />Citizen Services Suite <br />Description OpenGov Responsibilities Customer Responsibilities <br />CItizen Services <br />Instance <br />OpenGov will: <br />●Provision a CIT environment <br />and FTPS site. <br />Customer will: <br />●Confirm access to CIT <br />environment. <br />Technical Project Review <br />Description OpenGov Responsibilities Customer Responsibilities <br />Technical Project <br />Review <br />OpenGov will: <br />●Provide up to two (2) two-hour <br />working sessions at the <br />beginning of the project to: <br />o Review deliverables <br />o Review technical <br />requirements <br />o Provide documentation <br />on requirements and <br />processes <br />o Provide a system <br />overview to Customer ’s <br />System Administrators <br />OpenGov Assumptions: <br />●Customer will provide relevant <br />data within two (2) weeks <br />immediately following the <br />kick-off meeting. <br />Customer will: <br />●Identify relevant participants <br />for attendance. <br />●Confirm deliverables. <br />●Provide relevant data for the <br />project. <br />System Integrations Configuration <br />Description OpenGov Responsibilities Customer Responsibilities <br />Recurring Master <br />Address Table <br />(MAT) Import <br />OpenGov will: <br />●Provide a Master Address Table <br />(MAT) template. <br />Customer will: <br />11