03-08-2023 Workshop Packet - Laserfiche WebLink

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veteran employees with good historical perspective, as well as, some newer employees in Finance and Public Works who bring a fresh and new perspective to the City. In communications with the City Clerk/HR Manager & Data Compliance Official she does not have any concerns with staff turnover. She has a good grasp on positions that are likely to be vacated in the next couple years due to retirements and is already thinking about replacement. Most staff seem to be performing well and content in their current position. Staff Responses Summary 1)What is your opinion of the City-wide services that Little Canada provides to residents and what causes you to have this opinion? Overall, staff are positive about the quality of services that the City provides to residents. This opinion is based on the staff members understanding of what services other cities provide and, in some cases, feedback from residents. Some staff have previously worked in other local governments, while others have followed and observed what is happening and what services are being offered in other local governments, including the one where they may currently reside, lending them to have this opinion of the City of Little Canada. Some staff were very proud of the high level of customer service that is provided and noted that staff will go out of there way to provide residents with assistance. A staff member noted that Little Canada has the unique feel of a small town where people really care despite the community being a first ring suburb of a major City. Many staff, as part of their response to this question, qualified their response by acknowledging the City’s limited staff. By doing so, staff recognize that better and increased services could be offered to residents, if the City had additional staff. The City has and continues to make some progress in improving services through a number of Council and staff decisions, including the following: 1.enhancing park amenities with two new playgrounds and a third new playground coming this year in addition to other park improvements. 2.increasing programming for residents which was made possible through increasing the hours of Recreation Coordinators. 3.performing rental housing inspections in-house whereas in the past residents have been required to hire their own inspector and provide the City with proof of inspection 4.increasing on-line registration and devising processes free of contact with staff during COVID. 5.implementing a work-flow software for Public Works. 6.acquiring permit, licensing, code enforcement and planning software that will allow the public to search records and obtain permits and licenses on-line. 8 of 63