03-08-2023 Workshop Packet - Laserfiche WebLink

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at least one staff person, and in some cases two, that have Communications in their job title. Based on the workload of the City Administrator and the size of the Administration departments in the comparison cities, I would recommend an additional staff person in Administration. This position could be a Community Engagement position that grows into an Assistant City Administrator which I believe is justified by the higher-level decision making and independent judgement that is required to assist the City Administrator. Recommendations Staffing Overall staff had a positive opinion of the services that are provided to residents. Several individuals in their response noted that City services were good given the lean staff or limited resources, implying that service could be better with more staff. This is a central theme that I came across while speaking with staff who admitted doing a good job with the resources they had while acknowledging they could do better with additional staff. To address the staffing challenges at the front counter and to create efficiencies that will lessen the department head workload, I am recommending that the City hire an additional full-time Community Engagement Director, part or full time Customer Service Specialist and a part time Parks Maintenance Worker. These first two positions will benefit all city departments by either having current job responsibilities reassigned or having additional staffing resources available when the workload gets too busy or staff are out for disability, illness or vacation. The Parks Maintenance Worker will assist Parks and Recreation and Public Works. Based on my discussions and review of available information, I believe that the City is currently understaffed for the work that is being performed. 1)40 hours/week Community Engagement Director to perform duties related to communications and project management. Communications, which includes coordinating the quarterly newsletter, administering the City website through working with departments to add and create content, promoting the parks and administering all City social media accounts currently re sides with the Parks and Recreation/Community Services Director. When these duties were initially reassigned, it was with the idea that other staff would contribute significantly minimizing the impact that it would have on the Parks and Recreation/Community Services Director. As other departments have gotten busy and workloads have increased, participation from other departments has waned and this continues to be a significant amount of additional work for the Parks & Recreation/Community Services Director. Not all departments are currently active with social media or communicating to the 24 of 63