03-08-2023 Workshop Packet - Laserfiche WebLink

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extent that they could be which some think is an opportunity for the City. Most staff are in favor of increased communications. The majority of staff agreed that the City would benefit from having a staff member with a focus on communications to assume some of the depart ent head co unication responsi ilities ana e the City’s overall communication efforts and even expand communications with residents. In addition to communications this position should manage projects in various departments redevelopment projects, trail enhancement projects, and preparing Council recommendations on specific issues. According to some staff, the City of Little Canada is behind other cities when it comes to technology and challenged by the amount of time required to research and implement new technologies or software in the workplace. This position, in addition to the other duties, would be able to lead a committee in exploring and deciding on technology products and vendors to assist to assist departments to be more efficient and effective. I believe that the City Administrator position and the Administration Department in general needs additional support. The Department consisting of three staff members is significantly understaffed when compared to other Cities and overly reliant on the City Administrator. Another position that has the authority to make decisions and assist in leading City operations is needed. 2)40 or 20 hours/week Customer Service Specialist to provide front counter coverage and perform additional clerical assistance to all departments The City has some challenges staffing the front counter with the current one full-time Customer Service Specialist. This staff person answers the phone and provides customer service to residents visiting City Hall with a question or concern. Between phone calls and random resident visits, the front counter at City Hall can be busy. The City Administrator or City Clerk is responsible for finding other staff available to provide coverage to the front counter when this position is absent which is typically the part- time Accountant or Utility Billing staff members from the Finance Department. There have been times when these two positions are unable to provide backup and department heads have had to assume this responsibility. All Leadership Team members recognize that there is a need for additional help at the front counter. Based on that I am recommending an additional full or part- time 20 hours per week Customer Specialist. This staff person would cover the front counter when the other Customer Service Specialist is on vacation or sick. Any additional available time would be spent assisting other departments at City Hall including Administration, Finance, Planning, Parks & Recreation/Community Development and Public Works by working on various small projects, assisting with permits and performing clerical duties as needed. All departments, including Administration, would benefit from having a staff member available to help as special needs arise. 25 of 63