08-09-2023 Council Packet - Laserfiche WebLink

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Ramsey County │ Annex A: Volunteer and Donations Management 19 donor for their offer and suggest another way they could give a useful donation. Call center operators should encourage cash donations to those who are unsure of how to assist in response and recovery efforts. • Large-scale emergencies may require the establishment of several call centers (e.g., at the DCC, VRC, and/or a community information system). All phone banks or information systems must work collectively, and call center operators must be able to direct all inquiries to the appropriate place. 3.5.3 UNSOLICITED DONATIONS GROUP OPERATIONS 3.5.3.1 Overview Unsolicited goods donated by the public after an emergency can hamper response and recovery operations if not managed effectively. The Donations Coordination Team (DCT) and other staff at the DCC should coordinate efforts to manage and distribute unsolicited donated goods. Cash donations can support the efforts of disaster relief organizations, and efforts should be made to connect donors with an organization of their choice. 3.5.3.2 Roles • Donations Group Supervisor. This position serves at the call center and operates as the direct link between the EOC and the DCC. The Donations Group Supervisor will communicate Unsolicited Donations Group requests, provide SitReps, and will work to resolve other requests and issues that come from the VDCB Director or other VDCB Group Supervisors. They also hold overall responsibility for the establishment, operation, and demobilization of the DCC and other donation facilities. This position ensures that staffing levels are appropriate and that the DCC and other donation facilities are accessible and provides culturally competent services to the community. • Unsolicited Goods Unit Leader. Responsible for the coordination of collecting, sorting, distributing, and storing donated goods, including inventory controls. • Undesignated Funds Unit Leader. Serves as the fiscal agent and establishes a Disaster Donations Fund. This position will process and provide documentation for non-designated financial contributions, will distribute funds, and monitor for fraud. The Disaster Donations Fund, if established, should primarily fund long-term disaster recovery efforts. • Other roles used in the management of donation facilities and processing of donated goods are established by the policies and procedures of the coordinating partner’s agency (e.g., Adventist Community Services, Salvation Army, etc.). 3.5.3.3 Activities The following tasks must be completed to ensure success during the activation and operation of the DCC and other donation facilities: • Work with the VDCB Director and other VDCB Group Supervisors to understand the resources available and current needs and to maintain situational awareness.