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Improve services for male-identified clients in Tubman’s Shelter program by creating and <br />implementing strategies rooted in client feedback, ideas, and leadership. <br />Sustain a mix of in-person, virtual, and hybrid options for client services. <br />Deepen the agency-wide implementation of client feedback for service enhancement received <br />through a variety of methods, including formal surveys, advisory groups, and informal feedback. <br />Conduct a strengths, weaknesses, opportunities, and threats analysis of work with property managers <br />in order to enhance services for clients in scattered site housing. <br />Build new and strengthen existing community relationships in the East Metro area, focusing on <br />volunteer recruitment and partnerships with diverse communities, and especially communities of <br />color. <br />Engage and educate the community through increased opportunities for clients to share their lived <br />experiences and expertise. <br />Evaluate new and developing partnerships, including Tubman’s new banking program partnership, <br />housing program collaborations, and Greater Twin Cities United Way’s 211 Call Center. <br />Establish annual process to review salary market rates and, if necessary, make compensation <br />adjustments for positions identified as volatile in the current post-pandemic job market. <br />Complete refresh of Harriet Tubman Center East, including improved space usage, painting, and <br />furnishings, and develop master capital improvement plan. <br />Seek new funding opportunities for annual operating budget and increase grant writing capacity to <br />sustain proposal and reporting volume. <br />Launch new Capacity Campaign to build long-term sustainability and increase community <br />commitment to our agency vision. <br />Complete analysis of employee hiring, retention, and promotion data to establish baselines and <br />identify key areas for developing recruitment and retention plans. <br />Establish employee on-boarding work group to develop and implement a formal process that better <br />supports new employees in acquiring the necessary knowledge, skills, and organizational <br />understandings and relationships needed to become engaged long-term staff. <br />C L I E N T S <br />C O M M U N I T Y <br />C A P A C I T Y <br />C U L T U R E <br />our 2022 report card to the community <br />2022 Tubman Annual Report | 12