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3M <br />Activities completed by Caroline Smith since October 2003 as <br />A Key Account Customer Service Representative at 3M <br />➢ Currently manage Costco, BJ's Wholesale, Meijer, Target Home Care and PM & CHC, and VMI <br />ordering for Kmart. <br />➢ Created sales report for management to track daily, monthly, and quarterly sales. <br />➢ Increased Meijer lines on time to almost 100% on time. Improving fill rate to Meijer on a <br />continual basis. <br />Shipped and delivered $6 MM in sales to Costco for Quad and Holiday shipments in 2006. <br />➢ Led the logistics of $5.5 MM wallet promotion and $2.2 MM Christmas promotions for Costco in <br />2005. <br />➢ Improved service to Costco's largest region on the west coast by utilizing only hrll truckload <br />orders. <br />Managed BJ's and Meijer holiday shipments from multiple distribution centers. <br />Costco and Meijer Vendor website administrator. <br />Proficient on Costco, Meijer, and BJ's Wholesale web applications to retrieve data. <br />Recognized with Home Care Hero award for providing outstanding service to Costco. <br />Received Star Award for creating Customer Service Training web site. <br />Trained new customer service representatives. <br />Improved reports and macros used daily to be more efficient. <br />Improved Lines On Time performance by 20 -30% for CVS, and Eckerd Brooks. <br />Recognized for Star award for preparing NACDS Conference Data for my manager Tom Portner. <br />Enabled all EDI accounts for Lights Out Order Processing, resulting in a 30% increase since <br />2004. <br />➢ Co -lead On -Time Green Belt Project for College Bookstore Markets and Art Markets. Closed <br />project with over 90% lines on time. <br />➢ Deduction Reduction Blitz Green Belt project for CVS. Started in March and closed in October <br />reducing deductions by 80 %. <br />➢ Successfully shipped $1.7 Million for Holiday Open Stock Orders for CVS. <br />➢ Assisted team lead in making a new hire hand book, to assist new employees. <br />➢ Created an internal website of all SPD and Key Accounts contact information, using HTML in <br />word. <br />➢ Created a report for the National Sales Manager Mike Linnerooth to analyze lines on time for key <br />SPD customers. <br />➢ Collaborated with transportation specialist to reduce rail accessorial charges on CVS Christmas <br />and Back To School orders. <br />➢ Led monthly review meetings for CVS on transportation. <br />➢ Member of System Administrators Group. Trained New Customer Service Representatives on <br />CSMS, COMS, CCIS, FMS, RRS, and other systems. <br />➢ Member of WAC, Women's Advisory Committee; now the Women's Leadership Network. <br />Created a database in lotus notes of Women Leaders within 3M. Second year member, <br />participating in Leading Change Initiative group. <br />VVVVVV'bVV V <br />