12-21-2011 Council Agenda - Laserfiche WebLink

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Nicholas .7 Schwalbach nschwalbach@comcast.net; 651.587.0631 2912 Vanderbie Street, Little Canada MN 55117 Employment History: SPS Commerce Minneapolis, MN June 2010 to present Practice Lead: • Lead team in charge of all implementation project across 2 products • Process improvement: create best practices to streamline implementation process and make it repeatable across multiple projects, strategically project more accurate timelines for upcoming implementations, create training documentation to train and provide guidance to other Analysts • Responsible for providing weekly updates to Product Manager in order to communicate bugs or suggested enhancements to the product Implementation Analyst: • Main point of contact for all Implementation Projects form the project kick off until they are in production • Create and lead project kick off calls, and provide project kick off documents to all parties involved • Coordinate and execute all onsite setups with vendors: sometimes multiple vendors in one week • Extensive Advanced Integration knowledge gained through working with other Integrated analysts Customer Operations Analyst: • Extensive customer interaction solving complex problems with thorough knowledge of customer needs and product functionality • Obtained a 98.2% customer satisfaction rating, based off of 112 surveys • Selected to be Technical and Scan and Pack Subject Matter expert in Customer Operations • Needed to manage additional workload in order to effectively communicate with customers within the time frame established by our service level agreement Medtronic Fridley, MN March 2009 to May 2010 Internship which evolved into ongoing employment in contract management: • Management of client contracts Including review, preparation, and assessment of more than 20 contracts in various stages at any given time North Heights Hardware Little Canada, MN July 1999 to present In -depth knowledge and experience in small business management and day -to- day operations: • Management of sales and service staff: scheduling, employee management, daily cash flow management, training of employees on new computer system • Store operations: building maintenance, inventory analysis, coordinating stock inventory between the store locations Concordia Academy Roseville, MN August 2006 to present • Leadership experience through coaching soccer involving planning of practices, game preparation, team management, and parent interaction Education: Bethel University Vadnais Heights, MN BA in Business; Human Resource Management Graduation: May 2010 8