06-28-2012 Council Agenda - Laserfiche WebLink

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December 14, 2005 Mr. Bill Blesener Mayor Little Canada City Center 515 Little Canada Road East Little Canada, MN 55117 -1600 Dear Mr. Blesener: Re: Failed Compliance Check - December 10, 2005 MGM Liquor Warehouse, 2680 Rice St., Little Canada, MN Underage access to alcohol is a serious matter. And, we at MGM Liquor Warehouse are earnest in trying to curb this problem. Unfortunately, there was a breakdown in procedure on the part of one of our employees and we failed the compliance check referenced above. But one of the things that does get lost, when an incident of this nature occurs are the efforts that an organization like ours has taken to prevent the purchase of alcohol by minors. Although we understand that we are responsible for the conduct and actions of our employees and therefore will be held accountable; we respectfully request that you give consideration to the measures we have in place and the additional steps we plan to take as a result of the occurrence. Engendering the stance of no underage access to alcohol begins during the initial interview process. One of the key questions asked of a potential employee is, "Do you have any reluctance in carding customers ?" If the applicant exhibits any qualms about this requirement, we do not consider them for employment. Once an individual is hired, they read and agree to our Company Work Rules and the Policies and Procedures Governing the Sale of Alcohol. These two forms outline what we expect of an employee with regard to the sale of alcohol and what the consequences is for failing to follow those procedures. Also, all employees are required to take the Techniques of Alcohol Management Seminar. At this seminar, employees learn about the laws and our policies regarding the sale of alcohol and how to recognize and handle potential problems with regard to alcohol sales. In addition, we will be requiring all employees to review a video and take a test developed by the National Liquor Store Association. This refresher will be done twice a year(before the 4"' of July and in the early fall). We will be reviewing these procedures within the next week with all of our employees to reinforce their importance. In addition, we are now implementing a card -all policy for all persons forty and under. The employees will be required to card every customer regardless of age or how often they shop the store. By implementing this program, it was hoped that we have removed the subjective nature of trying to ascertain an individual's age. We chose this hard line despite the fact that this policy aggravates a portion of our older customer base resulting in lost revenue.