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Staff Report <br />To:Mayor Fischer and Members of the City Council <br />From:Evan Glunz, Utility Billing/Administrative Support Specialist <br />Sam Magureanu, Finance Director <br />Date: November 12, 2025 <br />Re:Refund Check for Incorrect Utility Billing at 30 E. County Rd B <br />Action To Be Considered: <br />Motion to approve, table or deny the following: <br />Authorize staff to reimburse 30 E County Rd B for the amount overcharged to them on the <br />quarterly utility billings in the amount of $63,206.58. <br />Background: <br />The water meter at 30 E. County Rd B was exchanged on July 28, 2023. When this meter was <br />exchanged and entered into the billing database, the wrong resolution was applied to the new <br />meter. The water meter would read and pull an extra digit on the quarterly utility bills. This has <br />happened for nine straight billing cycles. During the duration of these nine billing cycles, we <br />have overcharged them for 6,941 units of water & sewer for a total of $63,206.58. <br />The cause of this issue was that the model number associated with this meter had the wrong <br />resolution in our meter reading system, called Badger/Beacon. Once this was identified, we ran a <br />report to ensure that there were no other meters with this model type, which there weren’t. Going <br />forward, once a meter is installed, we will double-check the resolution in Badger/Beacon <br />immediately after it is entered into the billing database to avoid this issue in the future. <br />Recommendation: <br />Staff recommends the Council approve authorizing a refund check for $63,206.58.