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The four-factor analysis necessarily implicates a spectrum of language assistance measures. <br />For instance, written translations can range from translation of an entire document to translation <br />of a short description of the document, and interpretation services may range from using <br />telephone-based interpretation services to providing in-person interpretation at a public event. <br />Language assistance measures should be based on what is necessary and reasonable after <br />considering the four-factor analysis. City of Little Canada will proactively identify how to provide <br />language assistance services efficiently and cost-effectively while ensuring meaningful access <br />to LEP individuals. <br /> <br />Language Services <br /> <br />There are two types of language services: <br /> <br />• Translation is the replacement of a word, phrase, or text in one language (source <br />language) with an equivalent-meaning word, phrase, or text in another language (target <br />language). This is written language assistance. <br /> <br />• Interpretation is the act of listening to a communication in one language (source <br />language) and orally converting it to another language (target language) while retaining <br />the same meaning. This is oral language assistance. <br /> <br />Currently, City of Little Canada has the following language services available: <br />• Language Line: Provides telephone-based, on-demand access to language interpreters <br />24 hours a day, 7 days a week, year-round. The service assists staff in communicating <br />effectively with LEP individuals. <br />• The City of Little Canada website has a built-in Google translate tool that allows users to <br />translate the content of our website into their preferred language. <br />