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• Provided technical support assistance and resolution for internal and external customers that use a <br />multitude of platforms, including mainframe software, CICS, FTP, NETVDM, Security Administration, <br />NT, RACF, SAP, Shiva and provide batch support. <br />• Proactively monitored Mainframe LPARS, LAN, UNIX, Ecommerce websites and various servers <br />using a host of tools that report error alerts to Remedy. <br />DELUXE CORPORATION, Shoreview, MN 1991 — 1999 <br />Technical Analyst (1995 -1999) <br />Provided first and second level support and resolution for internal / external customers requiring <br />assistance with computer software, hardware, or network issues. <br />Developed and maintained high -level relationships with financial Institutions, call centers, production • <br />plants, and internal employees. <br />• Captured relevant information via online system and gained an understanding of the user obstacles. <br />• Provided immediate resolution when possible, or referred the customer to third party, <br />DANIEL ROBERT KING PAGE TWO <br />PROFESSIONAL EXPERIENCE (CONTINUED) <br />DELUXE CORPORATION, Shoreview, MN 1991 — 1999 <br />Integrated Marketing Sales Associate (1993-1995) <br />• Built and maintained new sales of existing financial form products. <br />• Established new relationships with financial institutions, while working closely with Client Sales <br />Executive. <br />Customer Service Representative (1991 -1993) <br />• Cultivated service relationships through telephone and written communication, maintaining high rate <br />of customer satisfaction. <br />• Provided customer service to financial institutions, distributors, and end customers. <br />• Resolved various order, invoicing, crediting, and debiting issues. <br />EDUCATION <br />UNIVERSITY OF MONTANA, Missoula, MT <br />Bachelor of Science in Business Administration, Marketing Emphasis <br />UNIVERSITY OF MINNESOTA, Minneapolis, MN <br />Associate of Arts Degree and Marketing Certificate <br />8 <br />