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DANIEL ROBERT KING 651 - 484 -3179 <br />731 West County Road C • Roseville, MN 55113 danrking @comcast.net <br />SUMMARY OF QUALIFICATIONS <br />Versatile professional with proven success in technical support in a diverse fast -paced high -tech, <br />business, and service environment. Creative, resourceful, and self- motivated with strong <br />brainstorming skills and the ability to approach problems from new angles. Builds strong <br />relationships with customers based on quality service and consistent follow up. <br />TECHNICAL SKILLS SUMMARY <br />CICS NT LPARS UNIX <br />FTP RACE Shiva Remedy <br />NETVDM SAP LAN Microsoft Office <br />TPX TSO JCL CMS <br />ECS Series 1 AIX HP OPENVIEW <br />AS400 UC4 CA7 Series One <br />PROFESSIONAL EXPERIENCE <br />ECOLAB INCORPORATED, SAINT PAUL, MN 2010 — PRESENT <br />Senior Support Specialist <br />• Support various job applications, responding to job failures and resolving current issue. <br />• Respond to internal employee calls and emails, providing technical support, such as resetting <br />passwords, unlocking user accounts, and creating and resolving remedy tickets. <br />• Maintain and monitor tape drive volumes on SL3000, L700, and other IBM tapes drives. <br />• Attend to Mainframe and TEC console watching for outstanding messages and tape loads. <br />• Providing support for the backup storage group with tape media issues. <br />• Assisting the scheduling department with schedule changes and transports from staging to <br />production. <br />FIDELITY INFORMATION SYSTEMS, Woodbury, MN 2009 — 2010 <br />Technical Customer Service Support - Member Solutions <br />• Respond to high volume of customer calls and emails, providing technical support, such as billing <br />issues, resetting passwords, unlocking user accounts, and creating and resolving remedy tickets. <br />• Research technical issues and error codes; ensure consistent customer follow -up and accurate <br />issue resolution. <br />• Provide over - the -phone training to end users on proper use of hardware and software. <br />• Consult with other support team members to resolve problems. <br />ACXIOM CORPORATION, Shoreview, MN <br />Technical Support Specialist <br />• Worked as outsource provider for Deluxe Corporation and Efunds Corporation, providing technical <br />support for financial institutions and company employees. Served as first level network support. <br />1999 — 2009 <br />7 <br />