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OTHER CITY'S RESPONSES TO SOCIAL MEDIA /.FACEBOOK <br />We're on Facebook and twitter. It's been a good response. We haven't had any negative <br />comments on our pages and it's been a good way to communicate with the citizens and people <br />that used to live here. <br />If there ever were to be a comment that needed to be removed from the page I would take a <br />screen shot of it and save it, and have a memo on file as to why it was removed the date and time <br />it was removed etc. <br />You may want to have on the Faeebook page a disclaimer that the city reserves the right to <br />remove bad comments. Otherwise it's been a good experience. <br />I like Twitter as well. You can have a standing search for your town name and see what people <br />are saying about it. Of course you get a lot of unrelated things. But I'm surprised about how <br />many tweet about the Winnebago motorhomes! <br />Austin Bleess, City of Winnebago <br />Scandia has had a Faeebook page for awhile. The only postings are basically duplications of <br />news items posted to the city's website, that also have a link back to the website. The almost <br />always have to be shortened to fit Facebook's limits. (If you look at the website and then the <br />Facebook page, you'll see what I mean.) <br />I do find that some folks who might never use the website to get the news items do use <br />Facebook, which then leads them back to the website for the details. They like it because they <br />don't have to check for news items, it, just pops up on their Facebook page. We do also offer an <br />e -mail notification of news that we push out every week or two. Looking at the lists of users of <br />both services there's some overlap, but not too much. Just another way to get the (same) word <br />out. It gives more choices for how people connect with the city. <br />We do NOT allow anyone to post or comment. We had some problem initially when a glitch in <br />Facebook allowed someone to posh.. and it was a defamatory comment we immediately had to <br />delete. Not allowing comments allows you to avoid having to track the comments & retain them <br />for records retention/ data practices reasons, also. Itjustremoves some complications. We <br />encourage people to send us e -mails if they have comments, instead. <br />Anne Hurlburt, City of Scandia <br />The city of Mankato is using Facebook on a regular basis. We post all of our news releases and <br />allow public postings too. It's been a great way to be interactive about items. We also use <br />Twitter. All of our social networking sites are monitored through HootSuite. This way if we <br />receive public postings we can respond on a timely basis. <br />70 <br />