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Joel Hanson <br />December 5, 2012 <br />Page 2 <br />Nicholas J Schwalbach <br />nschwalbachnacomcast.net; 651.587.0631 <br />2912 Vanderbie Street, Little Canada MN 55117 <br />Employment History: <br />SPS Commerce Minneapolis, MN <br />June 2010 to present <br />Practice Lead - Scan and Pack and Catalog <br />• Key role in developing implementation processes around a new <br />product and how to communicate all necessary knowledge to <br />multiple teams <br />• Establish team and individual capacities in order to forecast <br />appropriately for personal resources <br />• Work with both product managers to improve product and <br />processes across all teams internally at SPS <br />• Work with RPI to establish implementation, testing, and hand off <br />process to drive down setup errors and improve efficiency during <br />handoff process <br />• Involved in establishing the ground work for the migration from <br />old to new platform, and allocating necessary resources for the <br />project <br />Senior Scan and Pack Implementation Analyst: <br />• Main point of contact for all Scan and Pack Projects form the <br />project kick off until they are in production <br />• Create and lead project kick off calls, and provide project kick off <br />documents to all parties involved <br />• Responsible for scoping out new variations of the data flow process <br />in order to determine if the project was feasible or not <br />• Coordinate and execute all onsite setups with vendors: sometimes <br />multiple vendors in one week <br />• Process improvement: create best practices to streamline <br />implementation process and make it repeatable across multiple <br />projects, strategically project more accurate timelines for upcoming <br />implementations, create training documentation to train and <br />provide guidance to other Scan and Pack Analysts <br />• Extensive File Integration knowledge gained through working with <br />Integrated analysts helping to understand and streamline the Scan <br />and Pack implementation process <br />Customer Operations Analyst: <br />• Extensive customer interaction solving complex problems with <br />thorough knowledge of customer needs and product functionality <br />• Obtained a 98,2% customer satisfaction rating, based off of 112 <br />surveys <br />North Heights Hardware Roseville, MN <br />July 1999 to present <br />In -depth knowledge and experience in small business management <br />and day -to -day operations: <br />16 <br />