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cost to the customer. The forms would be returned to the <br />attention of the "Customer Service Department ". It is thought <br />that customers would then feel their survey response would <br />receive the appropriate attention. <br />A staff committee would review returned forms, forward them to <br />the appropriate department for action or response, with a report <br />back to the committee on action taken. Any customer requesting <br />someone contact them to discuss their response further would be <br />contacted as soon as practical and no later than one business day <br />from receipt of the form. The call to the customer may not be an <br />immediate answer, but may be acknowledgement of receipt and the <br />indication that further research will be necessary before a reply <br />can be given. <br />Page 96 <br />