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4. An improved service bureau system, <br />5. A combination of one or more of the above. <br />The total cost of each alternative will be estimated, including, <br />where possible, both direct and indirect costs. These costs <br />will, of course, be estimates since final costs can only be <br />determined after vendor proposals are received in Phase III. <br />Phase II also includes an analysis of the benefits of each <br />alternative. In each case this will include the tangible <br />benefits such as direct cost savings and the intangible benefits <br />that result from providing better information to the right people <br />at the right time. These include such as things as the ability <br />to handle larger transaction volumes with the same staff, more <br />detailed reports available on demand, and improved information <br />about recreation programs. <br />The end product of Phase II will be a presentation of the <br />relative benefits of each alternative and a recommended course of <br />action. At this time you will have enough information to decide <br />which course of action is best for the city. <br />Phase III - Select Processing Alternatives <br />Phase III includes the following steps: <br />1. Identify potential vendors, <br />2. Prepare a Request for Proposal for the vendors, <br />3. Evaluate proposals received from the vendors, <br />4. Recommend the top vendors for further evaluation, <br />5. Assist you in the final selection of a vendor, <br />6. Analyze your financial investment, <br />7. Draft a vendor agreement for subsequent negotiation. <br />Phase IV - Convert to the New System <br />Once the appropriate system is chosen, the conversion must be <br />managed properly to achieve the full benefits identified in the <br />requirements analysis. If you so desire, we will assist you <br />throughout the conversion to the new system, working in <br />conjunction with your management team and the vendor. <br />The primary focus of Phase IV is project control. This includes: <br />1. Negotiate a final contract with the selected vendor, <br />39 <br />