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SECTION 19 - GRIEVANCE PROCEDURE <br />An employee who has a grievance may avail himself /herself of the <br />grievance procedure in this section. Such employee must submit <br />his /her appeal in the following sequence: <br />(1) First step, the appropriate department head. <br />(2) Second step, the City Administrator. <br />(3) Third step, the City Council. <br />An appeal shall be in writing. <br />Employees shall be entitled to representation of their own <br />choosing in appealing any grievance. <br />The decision in an appeal shall be made as follows (except that <br />failure to receive a decision shall entitle the employee to <br />appeal at the next step): <br />(1) The decision in the first step shall be rendered within <br />ten (10) working days of presenting the grievance at <br />the first step level. The employee may appeal the <br />first step decision by filing an appeal with the City <br />Administrator within fifteen (15) working days after <br />the first step hearing date. <br />(2) The decision in the second step shall be rendered <br />within ten (10) working days of presenting the <br />grievance at the second step level. The employee may <br />appeal the second step decision by filing an appeal <br />with the City Administrator within fifteen (15) working <br />days after the second step hearing date. <br />(3) The decision in the third step shall be rendered within <br />fifteen (15) working days of presenting the grievance <br />at the third step level. <br />(4) Time frames may be extended with the mutual agreement <br />of both parties. <br />38 <br />Page 70 <br />